The Letting Partnership is proud to reflect on a year of remarkable growth, exciting innovation, and continued dedication to our clients and the wider community. Here’s a look back at some of the moments that made 2024 a standout year for us:
Launching the Customer Success Team
One of our most significant milestones in 2024 was the launch of our new Customer Success Team, a pivotal step in enhancing service delivery and the client experience. This initiative reflects our unwavering commitment to delivering outstanding support through proactive assistance and tailored solutions.
Since its launch, the team has strengthened communication between departments, streamlined processes, and provided clients with a clear point of contact for onboarding and ongoing support. These improvements have not only boosted client satisfaction but also empowered our clients to feel more confident and valued in their partnership with The Letting Partnership.
Meet Jeremy Irving, Head of the Customer Success Team at TLP.
Should you have any questions or concerns, please drop a line to Jeremy directly at jeremy.irving@thelettingpartnership.co.uk or email the team at relations@thelettingpartnership.co.uk and they will be happy to assist you with any query.
Introducing Deposit Audit
Last year also saw the launch of ‘DepositAudit’, an innovative service designed to provide agents with a thorough review of their tenancy deposit processes. During our audits, we discovered that more than 90% of deposits we onboard don’t match between the property management system and the tenancy deposit protection provider.
Building on the trust and success of our client money HealthCheck, we anticipate that DepositAudit will become an equally valued tool for agents, helping to streamline compliance and reduce risk. The response so far has been overwhelmingly positive, and we’re excited to see its continued impact. Learn more about this outstanding service here.
In over 90% of cases, agent records and Tenant Deposit Scheme records don’t match!
Exceptional Growth
In 2024, we achieved an impressive 30% growth, welcoming a significant number of new clients and further cementing our position as a trusted partner in the lettings industry. Operating seamlessly across seven software platforms, we conducted well over 1,000 audits, including both HealthChecks and Deposit Audits
On average, we processed more than 50,000 transactions per month, underscoring both the scale of our operations and our clients’ confidence in our ability to manage client money and rents securely and efficiently.
Acquisition by Lofty
An exciting chapter began this year with The Letting Partnership becoming a part of the Lofty Inc group. This partnership has opened up new opportunities for growth and innovation, reinforcing our position as a leading provider of services to the lettings industry.
You can read more about this development here.
Giving Back to the Community
At TLP, we believe in making a positive impact beyond the workplace by supporting the communities we serve. In 2024, our Charities & Community Team proudly undertook several meaningful social and charity initiatives. Highlights included our 100km Walking Challenge for Rockinghorse Children’s Charity, which exceeded its fundraising goal, and our annual Easter Egg Appeal, bringing joy to families in need.
Additionally, we donated to charities at Christmas that were nominated by our clients, reflecting our shared commitment to giving back. We also organized food bank and clothes collections to support those facing hardship.
These efforts underscore our dedication to making a difference. Discover more about these initiatives on our website:
Looking Ahead
As we move into 2025, we remain dedicated to delivering innovative solutions, exceptional service and meaningful community contributions. Our achievements this year have only been possible thanks to the loyalty and trust of our clients and the hard work of our incredible team. Together, we look forward to another successful year.
Thank you for being part of The Letting Partnership’s journey!
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